Support
Free support is offered
at 303-841-3255 or email at support@granitesoftware.com. Granite Software will
do its best to provide an answer within one business day. If our lines are busy
please leave your name and number and someone will return your call.
Granite will do its best to solve any data issues that occur. Our programmers
are more than willing to look at data to resolve an issue. You can email a copy
of your data to support@granitesoftware.com. We also offer a SSL login in for
you to upload your data if it is to big to send in an email attachment or you
can mail a copy of the data to PO Box 1491 Parker, CO 80134. Please contact
support for additional information. We will not open an attachment unless we
know the data is coming.
Troubleshooting
Q:
I'm trying to install AllReports and the installation doesn't go past the fonts?
A: Click
here to download AllReports without fonts.
Q:
When I open AllReports I receive the following error:"Cannot preform this
operation on an open database" ?
A: Uninstall AllReports and reinstall
under the following directory: C:\Users\Public\Documents|Intuit\QuickBooks\.
Q:
When I click the run button AllReports I receive the following error:"QuickBooks
is not running?
A: Uninstall AllReports and QBFC 6.0
and reinstall under the following directory: C:\Users\Public\Documents|Intuit\QuickBooks\.
Q:
I'm using Vista and I can't not save files to my local C Drive?
A: The files need to be saved as follows:
Q:
After I load my QuickBooks data the employees do not have Social Security Numbers?
A: To correct this error in QuickBooks
choose Edit, Preferences then Integrated Applications.
Click on Company Preferences tab and highlight AllReports then choose Properties.
Make sure the access rights have a check mark in "this application to access Social Security Numbers". Then reload the data.
Q:
QuickBooks will not allow AllReports to become a Intregrated Application?
A: Go into QuickBooks and choose Edit,
Preferences then Intregrated Applications and make sure there isn't a check
mark in "Don't allow any applications to access this company file"
Q:
After I click load data and error appears that says "Class not registered"?
A: Intuit requires us to install software
from them with our installation to be an Intregrated Application. The error
occurs if you were logged in as one user on your computer when you installed
AllReports then tried to use it logged in under a user. Once you are signed
in on your computer install AllReports. Another explaination is that you downloaded
the update versus the setup. You must install the setup on a computer that hasn't
had AllReports installed on it.
Q: I loaded my Peachtree data and AllReports
didn't bring in the amounts for my section 125?
A: When entering the tax field name there
cannot be any spaces in the name. Go into Peachtree and remove any spaces in
the tax field name and then reload the data.
Q: I get the message "Connection
not established. Is Peachtree and company open?"?
A: Peachtree only looks in the default
dictory for the data file. Move a copy of the data into the Peachtree default
directory then restart your computer and open the company and try loading the
data again.